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  • Service improvement in public sector operations – A European comparative analysis
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  • Xie, Ying
  • Breen, Liz
  • Dehe, Benjamin
  • Hannibal, Claire
  • Huatuco, Luisa
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  • PMC
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  • 10.1016/j.emj.2020.05.002
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  • 670fba401fbf5bd8e647e4cc2a4fb61d64929f81
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  • PMC7255097
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