About: Exploring the psychological health of emergency dispatch centre operatives: a systematic review and narrative synthesis

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An Entity of Type : schema:ScholarlyArticle, within Data Space : covidontheweb.inria.fr associated with source document(s)

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type	Academic Article research paper schema:ScholarlyArticle
isDefinedBy	Covid-on-the-Web dataset
has title	Exploring the psychological health of emergency dispatch centre operatives: a systematic review and narrative synthesis
Creator	Cropley, Mark Davies, Annette Egan, Bernadette Horsfield, Claire Jones, Martyn Quinn, Tom Raleigh, Mary Schofield, Patricia Squires, Allison Start, Kath George', Golding, Sarah London, St
Source	PMC
abstract	BACKGROUND: The study objective was to investigate and synthesize available evidence relating to the psychological health of Emergency Dispatch Centre (EDC) operatives, and to identify key stressors experienced by EDC operatives. METHODS: Eight electronic databases (Embase, PubMed, Medline, CINAHL, PsycInfo, PsycArticles, The Psychology and Behavioural Sciences Collection, and Google Scholar) were searched. All study designs were included, and no date limits were set. Studies were included if they were published in English, and explored the psychological health of any EDC operatives, across fire, police, and emergency medical services. Studies were excluded if they related solely to other emergency workers, such as police officers or paramedics. Methodological quality of included studies was assessed using checklists adapted from the Critical Appraisal Skills Programme. A narrative synthesis was conducted, using thematic analysis. RESULTS: A total of 16 articles were included in the review. Two overarching themes were identified during the narrative synthesis: ‘Organisational and Operational Factors’ and ‘Interactions with Others’. Stressors identified included being exposed to traumatic calls, lacking control over high workload, and working in under-resourced and pressured environments. Lack of support from management and providing an emotionally demanding service were additional sources of stress. Peer support and social support from friends and family were helpful in managing work-related stress. DISCUSSION: EDC operatives experience stress as a result of their work, which appears to be related to negative psychological health outcomes. Future research should explore the long-term effects of this stress, and the potential for workplace interventions to alleviate the negative impacts on psychological health. PROSPERO REGISTRATION NUMBER: CRD42014010806.
has issue date	2017-10-17(xsd:dateTime)
bibo:doi	10.7717/peerj.3735
bibo:pmid	29062596
has license	cc-by
sha1sum (hex)	b691523206f8c2fc150e5939b3136d361d193815
schema:url	https://doi.org/10.7717/peerj.3735
resource representing a document's title	Exploring the psychological health of emergency dispatch centre operatives: a systematic review and narrative synthesis
has PubMed Central identifier	PMC5649589
has PubMed identifier	29062596
schema:publication	PeerJ
resource representing a document's body	covid:b691523206f8c2fc150e5939b3136d361d193815#body_text
is schema:about of	named entity 'SYSTEMATIC REVIEW' named entity 'CREATIVE COMMONS' named entity 'work-related stress' named entity '2012' named entity 'psychological health' named entity 'Frontline' named entity 'service quality' named entity 'Programme' named entity 'PubMed' named entity 'affect' named entity 'set' named entity 'Google Scholar' named entity 'Golding' named entity 'NARRATIVE SYNTHESIS' named entity 'NEGATIVE' named entity 'JOURNAL ' named entity 'STRESS' named entity 'EXPERIENCE' named entity 'HEALTHCARE' named entity 'BACKGROUND' named entity 'RELATIONSHIPS' named entity 'LONG-TERM EFFECTS' named entity '287' named entity 'SERVICE QUALITY' named entity 'SEARCHED' named entity 'MEDLINE' named entity 'STUDY' named entity 'JOB SATISFACTION' named entity 'ENVIRONMENTS' named entity 'KEY' named entity 'ELECTRONIC' named entity 'CHECKLISTS' named entity 'STUDY OBJECTIVE' named entity 'AS A RESULT OF' named entity 'DELIVERY' named entity 'GOOGLE' named entity 'SYSTEMATIC REVIEW' named entity 'CRITICAL CARE' named entity 'SERVICE' named entity 'QUALITY' named entity 'THEIR' named entity 'ACROSS' named entity 'NURSING' named entity 'NURSES' named entity 'CINAHL' named entity 'PUBMED' named entity 'IMPACTS' named entity 'ADAPTED' named entity 'POLICE OFFICERS' named entity 'WORKING' named entity 'EMERGENCY MEDICAL SERVICES' named entity 'LEAVE' named entity 'HELPFUL' named entity 'SCHOLAR' named entity '7717' named entity 'WITHDRAWAL' named entity 'SOURCES OF STRESS' named entity 'TO IDENTIFY' named entity 'ADVICE' named entity 'PSYCHIATRY' named entity 'VIEWS' named entity 'MARKETING' named entity 'PERFORMANCE' named entity 'COLLECTION' named entity 'EDC' named entity 'ORGANIZATIONAL' named entity 'DATABASES' named entity 'GOLDING' named entity 'RAINNIE'

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