About: Oral and Maxillofacial Surgery Patient Satisfaction with Telephone Consultations during the COVID-19 pandemic

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About: Oral and Maxillofacial Surgery Patient Satisfaction with Telephone Consultations during the COVID-19 pandemic Goto Sponge NotDistinct Permalink

An Entity of Type : schema:ScholarlyArticle, within Data Space : covidontheweb.inria.fr associated with source document(s)

Attributes	Values
type	Academic Article research paper schema:ScholarlyArticle
isDefinedBy	Covid-on-the-Web dataset
has title	Oral and Maxillofacial Surgery Patient Satisfaction with Telephone Consultations during the COVID-19 pandemic
Creator	Surgery, Maxillofacial Thomas, John Aghiad, 2 Alsabbagh, A Alsabbagh, Yassin Bhatia, K Bhatia, S David, 3 Horgan, John Horgan, Maxillofacial Horgan, T Mcgoldrick, D Mcgoldrick, M Messahel, 5 Messahel, A Sunil, 4 Surgery, Thomas, Mr
Source	Elsevier; PMC
abstract	Abstract Introduction Due to the COVID-19 pandemic most Oral and Maxillofacial Surgery (OMFS) units have moved to conducting patient consultations over the telephone. The aim of this study was to assess patient satisfaction with telephone consultations during the COVID-19 pandemic. Methods A retrospective survey was conducted of OMFS patients at our hospital who had telephone consultations between 1st April-8th June 2020. The survey was conducted by independent interviewers and used the Generic Medical Interview Satisfaction Scale (G-MISS) along with a previously published additional questionnaire. Variables recorded included age, gender, theme of consultation, grade of clinician and type of consultation. Statistical analysis was performed to assess for any difference between patient groups. Results The records of 150 consecutive patients were reviewed and 135 met inclusion criteria. A total of 109 patients completed the survey giving a response rate of 80.74%. The total G-MISS score for satisfaction was high indicating a high level of satisfaction among all patients. We found no statistical difference in satisfaction when comparing patients in terms of gender, age, theme of consultation or level of clinician. A significant difference was found in compliance levels between review and new patients with review patients demonstrating higher compliance levels (p = 0.004). Overall, 83.48% of patients said they would be willing to have a telephone consultation in future. Conclusion The majority of patients in this study reported high levels of satisfaction with telephone consultations. New patients reported lower levels of compliance which may suggest these consultations are less amenable to telephone consultation.
has issue date	2020-08-25(xsd:dateTime)
bibo:doi	10.1016/j.bjoms.2020.08.099
has license	els-covid
sha1sum (hex)	8258a9d94282e6c1df253fc8dd7fda42803e2392
schema:url	https://doi.org/10.1016/j.bjoms.2020.08.099
resource representing a document's title	Oral and Maxillofacial Surgery Patient Satisfaction with Telephone Consultations during the COVID-19 pandemic
has PubMed Central identifier	PMC7446653
schema:publication	Br J Oral Maxillofac Surg
resource representing a document's body	covid:8258a9d94282e6c1df253fc8dd7fda42803e2392#body_text
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